Returns & Exchanges Policy – GoldbergUS.com

1. Return Eligibility

We accept returns within 30 days of delivery for:

  • Unworn, unwashed items with original tags attached
  • Merchandise in original packaging with all accessories
  • Non-final sale items (clearly marked at checkout)

2. Return Process

Simple 4-step procedure:

  1. Log in to your GoldbergUS.com account
  2. Navigate to “Order History”
  3. Select items for return and print label
  4. Ship returns within 14 days of authorization

3. Refund Details

  • Processed within 7-10 business days after receipt
  • Original payment method will be credited
  • $8.50 return shipping fee applies (waived for store credit)
  • Original shipping costs non-refundable

4. Exchanges

We currently offer:

  • Refund + repurchase system (no direct exchanges)
  • Price protection for 14 days post-purchase

5. Non-Returnable Items

  • Final sale items (marked during checkout)
  • Worn or altered merchandise
  • Items without proof of purchase
  • Gift cards and special orders

6. Defective Merchandise

For quality issues:

  • Contact us within 7 days of delivery
  • Provide photos of defects
  • We cover return shipping costs
  • Options: Replacement or full refund

7. International Returns

Additional considerations:

  • Customer responsible for return shipping
  • Original duties/taxes non-refundable
  • Refunds processed in original currency

8. Store Credit Option

Benefits of choosing store credit:

  • 10% bonus on return value
  • No return shipping fees
  • Instant digital credit issuance

9. Holiday Exception

Extended return window until January 31 for purchases made:

  • November 15 – December 31

For assistance: Visit GoldbergUS.com/contact-support
Policy last updated: [Month/Year]

Important: We recommend inspecting items upon delivery and keeping all packaging until certain about your purchase. All returns are subject to quality inspection.